Calling Inn provides more than just an answering service. It's been designed to maximize the synergy between well-trained, professional agents and a state-of-the-art phone system. More importantly, it has been designed to be part of your team, providing solutions for your callers while expressing the unique experience of your inn.
- Never miss another call. Not every one likes to leave a message on voice mail. In fact, how many reservations (and lost sales) are you missing, due to prospects hanging up when they're prompted to leave a message. With Calling Inn every call is answered live.
- You're fully protected with our P.A.G.E. Guarantee — Personal Answering Guarantee of Excellence. If you are ever unhappy with the level of service received from Calling Inn due to an error on our part, that significantly impacts your business or your clients enjoyment the next month of service is free.
- Affordable rates. With our sliding rate structure, you only pay for the number of minutes used each month. And since you don't want to miss a revenue generating call, it only makes sense that to do everything possible to have each call answered live so you increase bookings. Tiny investment huge return.
- Custom tailored to your needs. You've worked hard to create a special environment for your guests. Tell us how you wish your calls to be answered, for example "Thank you for calling Inn on the Bay, how may I help you", and we'll do the same. At your request specific callers can be forwarded to you immediately.
- Every call is recorded for accuracy.
- Reservations taken. Tell us what works best for you. We can link to your existing online reservation system or we can simply take the information you need for a reservation and pass it along to you for follow up and confirmation.
- Call answering specialists. Calling Inn only provides answering services for B&Bs and Inns. Our staff are highly trained and focused on providing exceptional service.
- Accent neutral agents. Never worry that your phone will be answered by someone who has a strong regional accent or by an agent for whom English is a second language.
- Problem solving. Think of us as your executive assistant — fielding and addressing the needs and concerns of each caller, so you have fewer calls to return. Many times we are so complete in answering the callers inquiries that the impression is that we ARE the innkeeper.
- State-of-the-art telephony system. Our phone system provides exceptional flexibility in tailoring Calling Inn's service to fit your needs.
To find out what B&B owners and Innkeepers experience with Calling Inn, see their comments on What Clients Say.
