It takes a lot of hard continuous work to build and maintain your reputation for service, hospitality and attention to detail. Fortunately there's one area where you can delegate and feel 100% confident that the level and quality of service provided is equal to what you currently provide.
When it comes to handling incoming inquiries, nobody does it better than Calling Inn, the hospitality industries only dedicated call answering service.
Why You Want Calling Inn on Your Side
Calling Inn provides a "seamless" call answering experience for your guests and prospects. With Calling Inn you'll never have to race for the phone, miss another call, play telephone tag or have to worry about poor reception when using your cell phone.The result - happier guests, more confirmed bookings and peace of mind knowing that your calls are being handled anytime you need - including 24 hours per day, 7 days a week if you so desire.
Plus with our 30 day FREE Offer you get to experience Calling Inn's complete full service package with no obligation.
Here's How Phone Freedom Works, in 7
Easy Steps
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Confirm with Calling Inn that you wish to sign up for your FREE 30 Day, no obligation offer. To do so, call 1-877-680-5500 now. When you call we'll answer your questions and introduce you to the service. |
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We begin by creating a custom profile of everything that makes your Inn unique. This allows us to answer your incoming calls just as you would. We start by gathering information from your website followed by a scheduled phone call to discuss any additional information that may be needed. The profile we build is exceptionally detailed. Upon completion of the profile, we'll review it with you at an agreed upon time to ensure our accuracy. Photographs of your property (supplied by you) help our agents describe rooms and features to callers with confidence. The following images are screen captures showing just a small portion of the information our agents have immediate access to when an incoming call comes in.
Next our agents will take the time necessary to become familiar with your profile. This permits our staff to answer most if not all questions that prospects may ask. The result - satisfied prospects and increased reservations. |
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Your inn's profile is complete and our staff is familiar with its contents. Now it's time to launch your FREE 30 Day Trial. Since your days are somewhat unpredictable - with guests arriving, departing or taking longer than expected to answer questions , running errands, etc. we recommend that your phone be set up to what we refer to as ROLLOVER mode. ROLLOVER mode provides the utmost flexibility and guarantees your calls will never go to voice mail again. For example - you're in conversation with a guest about booking their family reunion and the phone rings. Your natural reaction might be to excuse yourself for just a minute, but that would be rude, and you hate having calls go to voice mail. Not to worry, with ROLLOVER mode, your phone company automatically forwards the call by the third ring and one of our agents will pick up the call. If you are not busy and answer the call by the third or forth ring (your choice), the does not come to us. Anytime you're busy or away from the phone, we automatically pick up after a predetermined number of rings. Your caller is now speaking with one of our agents live - who will thank them for calling, answer the caller's questions and book a reservation if that is the request. No more voice mail, telephone tag, or missed reservations. Once it's set up it's automatic. You can go about your day, confident that your phone calls will always be answered quickly. This is by far the most popular choice with over 95% of our clients using Calling Inn's ROLLOVER mode to provide their guests and prospects with the highest level of personal service. There is also a second choice. When you are confidant you or your staff will not be available to answer the phone during certain hours you can choose to go with CALL FORWARDING. With CALL FORWARDING you actively decide when to forward and not forward your incoming calls to Calling Inn. It's as simple as entering the call forwarding code for your phone system and our toll free number. To call forward your phones requires only 10 to 15 seconds of your time. That's it. You've now achieved phone freedom! For perhaps the first time in years, you can be assured that your guests and prospects are getting accurate information, bookings are being made and you can finally focus on other tasks in your busy schedule. To start answering your phone calls - simply remove call forwarding - it's that easy. How the technology works: You will receive a unique 800#, so when a call comes in our system instantly and automatically opens a screen containing your profile. An agent immediately knows how to answer the phone - because you've included it in your profile. They will also answer questions, from the views available to describing the rooms, using your supplied description and photographs, to local attractions, etc. |
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Our agents are trained in hospitality. We're not just a call answering service. You can rely on us to always "sell" incoming callers on at least 3 amenities your inn provides, to informing callers about local attractions, festivals, etc. Friendly, helpful and dedicated to providing a pleasant experience - we'll let incoming callers know that we're happy they called and will also invite them to make a reservation. |
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We will use your existing reservation system to book the reservation, and then follow up with an email to you as a reminder.
If you don't have an on-line reservation system, we will take a reservation request, and let them know you will call back to confirm.
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When someone calls to leave a message, or the call is not urgent, we will take the message, and send an e-mail letting you know there's a message. Check your Calling Inn messages on our password protected website.
If the call is urgent, we will call you on your cell phone or other contact number you've designated in your profile.
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During the free trial we'll check in with you at least once a week to track your satisfaction and update you on the number of calls answered, reservations taken, etc. |
At the end of the month, we'll send a usage summary for your review. It will indicate a variety of statistics including reservations booked and what the service would have cost if you were enrolled as a paying client.
This follow up and review process, provides you with a simple analysis of the value Calling Inn brings to your business. Your decision to move forward with the service will be based on actual usage statistics and experience.
At this point we'll request that you indicate whether you would like to continue with Calling Inn's services.
There is no long-term contract. Rather it's a simple month-to-month agreement that you can cancel at any time.
After the free trial, monthly billing starts at only $99 per month (just $3.30 per day) and is based on the total number of minutes our agents answer your incoming calls each month.
Over 95% of clients who experience Phone Freedom 24/7... keep the service as it is one of the lowest cost methods to dramatically improve the quality of service they can offer guests.
It's rare that a guest will even know they are speaking to someone outside your establishment, that's how detailed the replies are to the inquiries coming in. If there is something that arises that we can't answer we either take a message or call you on your cell (again, it's your choice) get the answer and pass it on to the caller. We then include your answer in our your profile's FAQ section.
To begin your Free 30 Day Offer, all you have to do is call 1-877-680-5500. There is no set up fee, no obligation to continue and no long-term contract. Should you continue after the Free Offer, service is provided with a month-to-month contract you can cancel anytime. Rates are extremely affordable, and considerably cheaper than hiring even a part time staff person.
Plus you can call forward your calls on a minute's notice, no need to call us first to "reserve" or "inform" our agents about your plans. It's all done automatically, you decide when you need the service, you start it and stop it as you desire.
We want to help you achieve Phone Freedom24/7... So the days and nights are yours again.
Set aside a few minutes to learn more. Call us now. You'll be glad you did. After all, you deserve a competitive edge and the luxury of knowing that your incoming calls will now be handled professionally every time you want Phone Freedom.
The service is not only easy and simple to use but provides a considerable number of client benefits.
